As Nina Olsen, the National Taxpayer Advocate, summed up, “the fact that less than 3% of eligible taxpayers are using Free File suggests the program is failing to achieve its objective.” To contextualize, it is important to note that 70% of American tax payers are eligible to file their taxes for free online using the IRS’ Free File program. The usage statistics of the Free File program are absymal. In other words, TurboTax affirmatively opted in and committed to the IRS that it would offer free tax filing to lower-income Americans. Why would TurboTax and others agree to this? Because in return, the IRS committed not to compete and offer its own free online tax software to consumers. TurboTax requirements to receive a free federal tax return IRS Free File website
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